![]() ![]() ![]() The Episcopal Academy seeks candidates who hope to help foster a school environment where all people are valued and where all perspectives are respected and appreciated, as described in our Diversity and Inclusion statement. Demonstrate a belief in and commitment to fostering an inclusive and diverse school community.Foster a positive culture by being optimistic, selfless, flexible, and collaborative.Demonstrates a desire and willingness to constantly grow and learn, both personally and professionally, and sees others - especially students - as having the ability to learn and reach success.Consistently maintain high standards for his or her own work and motivates others to achieve the same standard of excellence. ![]() ![]() Be student-centered, embrace school and life and show it through actions and interactions with students, colleagues, and parents.While each employee at Episcopal brings a unique set of competencies and skills to their work, we believe all employees should: Perform and complete all other IT projects as assigned.Learn new software and hardware as necessary.Configure, deploy, maintain, and support a variety of hardware and software, including Macs, iOS, other end-user devices, and cloud services.Collaborate with the IT team to support the educational mission of the school.Educate users in the use of technology by guiding and empowering them to solve problems independently.Address technical issues and requests courteously, promptly, and efficiently via email, phone and in person for students, faculty, staff, administration, guests, and parents.Support EA classroom technology such as Mac laptops, iPads, Smartboards, Printers, Projectors, Wifi, etc.Experience working in a school environment (preferred).1-2 years of working experience in a technical support environment.Should have an easy-to-understand manner to clients with varying technical skills.Hold a bachelor degree in a related field is preferred.Customer service mindset, comfortable assisting others with our helpdesk software, FreshService.Software: MS Windows, Mac OS X, iOS, Google GSuite, MS Office, Blackbaud Products, Veracross, Adobe Products, MS Azure AD, MS Server, Active Directory, VMWare.Hardware: Macs, iPads, smartboards, printers, Meraki, Cisco switches, AV and sound.Knowledge and working experience with the following are highly desirable.The school is eager to consider applications from traditionally underrepresented groups. With a deep understanding of technology in an educational environment, the IT Support Specialist is a hard-working professional with strong organizational and communication skills. The IT Support Specialist is a critical member of the Episcopal Academy Technology Team, providing frontline support to the school community. We have an immediate need for an IT Support Specialist. ![]()
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